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Tracking your order
Tracking information will be provided by email and SMS as soon as the courier receives your parcel. You will also be able to find tracking information on yo...
Wed, 30 Sep, 2020 at 8:46 AM
How do I return an item?
You must return the item to us in an unused and unworn condition, at your own expense. We recommend using tracked shipping. In case of a loss of the package...
Sun, 13 Sep, 2020 at 5:14 PM
How can I claim a refund or exchange on an item?
If you need to return an item for a refund or exchange, please contact our customer service team immediately.  Please indicate the order number and we will ...
Wed, 30 Sep, 2020 at 8:53 AM
How many days do I have to return an item?
Project Claude offers a 14 days returns policy on all our items apparel and accessories.  Unfortunately, we can not accept returns on underwear and swim...
Fri, 4 Dec, 2020 at 9:11 AM
When will you refund my payment?
As soon as your goods have been received by our team and checked, the purchase amount will be automatically refunded. Refunds will vary depending on the pay...
Sun, 13 Sep, 2020 at 5:16 PM
How do I exchange goods for goods?
Please contact our customer service team at service@projectclaude.com to arrange the exchange or your item. Please return the original item in an unused and...
Sun, 13 Sep, 2020 at 5:22 PM
Can I return a customised item?
Individual custom made products can not be exchanged or refund. 
Sun, 13 Sep, 2020 at 5:20 PM
Do I have to pay the shipping costs for a return?
Yes. Once you have notified our customer service team about the exchange or return request, They will ask you to confirm your return by sending through a tr...
Sun, 13 Sep, 2020 at 5:24 PM
My Items is damaged, what do I do?
If your item is damaged or becomes damaged after your first wear due to manufacturing issues, contact our support team immediately with a description and ph...
Sun, 13 Sep, 2020 at 6:11 PM
Refund & Exchange Policy
Due to the intimate nature of our products and our strict health policies, we do not accept returns for underwear, swimwear and wrestling singlets. This to ...
Fri, 4 Dec, 2020 at 9:11 AM