Due to the intimate nature of our products and our strict health policies, we do not accept returns for underwear, swimwear, thongs, and wrestling singlets. This is to ensure that all customers can confidently enjoy brand-new products.
Please choose wisely, as we do not offer refunds for change of mind. We will, however, exchange activewear, shorts, and harnesses for another product or store credit provided we are notified within 14 days of the purchase date. Any requests to exchange clothing outside of this timeframe will be dealt with at our discretion.
The expense of return shipping to Project Claude is the responsibility of the customer.
We do, however, take full responsibility for any errors in fulfillment (ie. incorrect size, item, quantity, or style). In this instance, please contact service@projectclaude.com immediately for assistance. Please provide us with your order number, a photo of the contents of your order, and a photo of the included packing slip. We ask that you contact us within 10 days of the delivery receipt in order to assure a timely resolution. Notifications received after 60 days of the order being delivered will be dealt with at our discretion.
All items purchased that are on sale are not eligible for returns or store credit. All purchases for products on sale or purchased with a coupon code are final.
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