Project Claude

Usually, orders are picked and packed within 24hrs of purchase; If an order is made on or after Friday 12 pm AST EST, it will be dispatched the following Mo...

Tracking information will be provided by email and SMS as soon as your parcel is received by Australia post. You will also be able to find tracking informat...

If you have a problem with tracking an item or there is an issue with delivery, please contact Australia Post immediately and quote your tracking informatio...

Occasionally if your local postal provider is unable to deliver your parcel due to incomplete address or contact details, or if duties owed are not paid wit...

We are unable to provide refunds for lost or missing goods. If goods are lost while in transit, then there are a number of recovery processes that need to b...

Taxes and duties may be imposed if the total value of the imported goods exceeds your countries import tax-free threshold (ie VAT). The payment of taxes and...

All our items currently ship from either Sydney or Melbourne, Australia 

If you have checked your tracking and your item appears to be held up in Australia, or it has been a while since it was scanned, Chances are customs have he...

If you have a problem with tracking an item or there is an issue with delivery first check where your item is located using the tracking number provided....

If you have a problem with tracking an item or there is an issue with delivery first check where your item is located using the tracking number provided. If...