Shipping FAQs

Folder for adding Shipping FAQs articles

How long will it take for my order to be processed?
Usually, orders are picked and packed within 24hrs of purchase; If an order is made on or after Friday 12 pm AST EST, it will be dispatched the following Mo...
Sun, 13 Sep, 2020 at 4:51 PM
Where is can i find my tracking information?
Tracking information will be provided by email and SMS as soon as your parcel is received by Australia post. You will also be able to find tracking informat...
Sun, 13 Sep, 2020 at 4:52 PM
What happens if my order is lost or not delivered within Australia?
If you have a problem with tracking an item or there is an issue with delivery, please contact Australia Post immediately and quote your tracking informatio...
Sun, 13 Sep, 2020 at 4:54 PM
My local postal agency has returned the goods to Project Claude, What do I do?
Occasionally if your local postal provider is unable to deliver your parcel due to incomplete address or contact details, or if duties owed are not paid wit...
Sun, 13 Sep, 2020 at 4:55 PM
My item was never delivered, and I want a refund?
We are unable to provide refunds for lost or missing goods. If goods are lost while in transit, then there are a number of recovery processes that need to b...
Thu, 24 Sep, 2020 at 8:59 AM
Will I have to pay import duty and or tax?
Taxes and duties may be imposed if the total value of the imported goods exceeds your countries import tax-free threshold (ie VAT). The payment of taxes and...
Sun, 13 Sep, 2020 at 5:02 PM
Where do your items ship from ?
All our items currently ship from either Sydney or Melbourne, Australia 
Sun, 13 Sep, 2020 at 5:03 PM
My order seems to been stuck in Australia?
If you have checked your tracking and your item appears to be held up in Australia, or it has been a while since it was scanned, Chances are customs have he...
Sun, 13 Sep, 2020 at 5:03 PM
What happens if my order is lost or not delivered correctly in the US?
If you have a problem with tracking an item or there is an issue with delivery first check where your item is located using the tracking number provided....
Sun, 13 Sep, 2020 at 5:05 PM
What happens if my order is lost or not delivered correctly within the UK or Europe?
If you have a problem with tracking an item or there is an issue with delivery first check where your item is located using the tracking number provided. If...
Sun, 13 Sep, 2020 at 5:10 PM