SHIPPING UPDATES

To help assist and keep all our customers up to date on how COVID-19 may effect the shipping of your order, we have compiled the following table with the latest information provided to us by our courier partners. 

There are still delivery delays to all international destinations because of the impacts of COVID-19, due to less airline capacity and much stricter custom and border screening.

Shipping related issues: Last Updated September 2020


Australian Domestic Deliveries may be delayed by up to 3 days as advised by Australia Post


International Standard Shipping orders may be delayed by up to 15 days in addition to standard shipping times as advised by Australia Post


International Express Shipping orders may be delayed between 1-7 days in addition to standard shipping times as advised by DHL Express



Destination


Delivery Status


Known Service Disruptions & Delays

Standard Delivery

Express Delivery


Oceania

Australia


Delivering


Delays up to 3 days

No known service disruptions

New Zealand


Delivering


Delays up to 15 days

No known service disruptions


North America

United States

Delivering

Delivery timeframe 7-10 days

Delivery timeframe 4 days


Canada

Delivering


Delays up to 15 days

Delays up to 1 da

Mexico

Delivering

Delays up to 15 days

Delays from 1-2 days

Europe

United Kingdom


Delivering


Delays up to 15 days

Delays up to 1 day

EU Region


Delivering


Delays up to 15 days


Delays from 1-2 days



Asia

China

Delivering

Delays up to 15 days

Delays up to 3 days


Hong Kong

Delivering

Delays up to 15 days

Delays up to 1 Day

Singapore

Delivering

Delays up to 15 days

Delays up to 1 Day

Japan

Delivering


Delays up to 15 days

Delays up to 2 days


AUSTRALIA  POST COVID UPDATE 

Australia Post has updated its Estimated Delivery Times based on delivery performance over the past four weeks. Note that these are estimates only and are subject to change.  It is important to note that time in customs is not included in the delivery time estimate and is outside of Australia Post’s control

For more country-specific information regarding delays with Australia Post can be found here:

https://auspost.com.au/about-us/news-media/important-updates/coronavirus/coronavirus-international-updates

DHL EXPRESS COVID UPDATE 

DHL Express’ intercontinental network, including the global hubs in Cincinnati (Americas), Leipzig (Europe) and Hong Kong (Asia Pacific) are still in full operation. They continue to operate globally , while adhering to the various country- and government-specific health measures.

For more country-specific information regarding delays with DHL Express can be found here:

https://www.simplydhl.com/covid-19updates