To help assist and keep all our customers up to date on how COVID-19 may effect the shipping of your order, we have compiled the following table with the latest information provided to us by our courier partners.
There are still delivery delays to all international destinations because of the impacts of COVID-19, due to less airline capacity and much stricter custom and border screening.
Shipping related issues: Last Updated September 2020 |
Australian Domestic Deliveries may be delayed by up to 3 days as advised by Australia Post |
International Standard Shipping orders may be delayed by up to 15 days in addition to standard shipping times as advised by Australia Post |
International Express Shipping orders may be delayed between 1-7 days in addition to standard shipping times as advised by DHL Express |
Destination | Delivery Status | Known Service Disruptions & Delays | |
Standard Delivery | Express Delivery | ||
Oceania | |||
Australia | Delivering | Delays up to 3 days | No known service disruptions |
New Zealand | Delivering | Delays up to 15 days | No known service disruptions |
North America | |||
United States | Delivering | Delivery timeframe 7-10 days | Delivery timeframe 4 days |
Canada | Delivering | Delays up to 15 days | Delays up to 1 da |
Mexico | Delivering | Delays up to 15 days | Delays from 1-2 days |
Europe | |||
United Kingdom | Delivering | Delays up to 15 days | Delays up to 1 day |
EU Region | Delivering | Delays up to 15 days | Delays from 1-2 days |
Asia | |||
China | Delivering | Delays up to 15 days | Delays up to 3 days |
Hong Kong | Delivering | Delays up to 15 days | Delays up to 1 Day |
Singapore | Delivering | Delays up to 15 days | Delays up to 1 Day |
Japan | Delivering | Delays up to 15 days | Delays up to 2 days |
AUSTRALIA POST COVID UPDATE
Australia Post has updated its Estimated Delivery Times based on delivery performance over the past four weeks. Note that these are estimates only and are subject to change. It is important to note that time in customs is not included in the delivery time estimate and is outside of Australia Post’s control
For more country-specific information regarding delays with Australia Post can be found here:
DHL EXPRESS COVID UPDATE
DHL Express’ intercontinental network, including the global hubs in Cincinnati (Americas), Leipzig (Europe) and Hong Kong (Asia Pacific) are still in full operation. They continue to operate globally , while adhering to the various country- and government-specific health measures.
For more country-specific information regarding delays with DHL Express can be found here:
https://www.simplydhl.com/covid-19updates
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